Shipping policy

At Newdeserls, we understand that fast, reliable shipping is a key part of a great shopping experience. Whether you're shopping for luxury loungewear, fall & winter essentials, or spring & summer collections, we want your purchase to arrive safely and on time. Below is a detailed breakdown of our shipping process, including shipping methods, costs, processing times, and more, to ensure that you know exactly what to expect when ordering from us.

Shipping Methods and Costs

We offer a range of shipping options to meet your needs, with a focus on speed and affordability. Our options include Standard Shipping and Expedited Shipping for those who need their items faster.

• Standard Shipping (for most regions):

  • Fee: $10.00
  • Applicable for orders between $0.00 - $60.00
  • Free shipping for orders over $60.00
  • Estimated Delivery Time: 7-15 business days (delivery times vary depending on location)
  • This method is perfect for customers who are looking for affordable shipping and do not mind a longer delivery time. It’s ideal for larger orders or those with a bit of flexibility on delivery speed.

• Expedited Shipping:

  • Fee: $20.00
  • Designed for customers who need faster delivery.
  • Estimated Delivery Time: 3-7 business days (depending on your location)
  • Expedited shipping is a great choice for those in a hurry, ensuring a quicker delivery at an additional cost.

Both shipping options come with tracking, so you’ll always know where your package is. Keep in mind that expedited shipping can significantly reduce the wait time for your order, but it is only available for specific delivery locations.

Processing Time

After placing your order, we’ll start processing it immediately. Processing time refers to the period it takes to prepare your order for shipping, which generally includes:

• Verifying your order
• Picking and packing the items
• Preparing the shipment for carrier pick-up

Our processing time typically takes 1-2 business days, though it can vary slightly based on order volume or holidays. Please note that processing time does not include weekends or public holidays, so orders placed on weekends will begin processing on the next business day.

Once your order has been processed and shipped, we will send you an email with a tracking number, allowing you to monitor your shipment as it makes its way to you.

Shipping Destinations

Currently, we offer domestic shipping within the United States and select international shipping options. Our international shipping includes various countries and regions, but if your country is not listed, don’t worry—please feel free to contact us at info@newdeserls.shop for further information. We will be happy to assist you and explore shipping options for your location.

Domestic Shipping: This includes all 50 states within the United States, including Alaska and Hawaii. Delivery times may vary for remote or rural locations.

International Shipping: We ship to a range of international locations. International shipping times vary by destination, and additional customs fees or taxes may apply, depending on your country’s regulations. Be sure to check your local customs policies to understand potential charges before placing an order.

If you’re unsure whether we ship to your location, please don’t hesitate to contact us for confirmation.

Order Tracking

To ensure that you can always track your package’s journey, we provide tracking numbers for all shipped orders. Once your order is dispatched, you will receive a shipping confirmation email with your tracking details. You can use this tracking number to monitor your order’s progress through the carrier's website.

We partner with reliable carriers, including USPS, FedEx, and UPS, to ensure that your items are handled with care and arrive on time. Depending on the shipping method chosen, you may be able to track your shipment in real-time, and get updates on expected delivery dates.

Shipping Delays

While we do our best to ensure timely deliveries, please be aware that certain circumstances outside of our control may cause delays. Factors such as:

• Weather Conditions: Severe weather events can impact delivery schedules.
• Public Holidays: During holiday seasons, carriers experience higher volumes of packages, which may result in delays.
• Carrier Delays: Occasionally, the carrier may encounter operational issues that affect delivery times.

If you experience any delays, we ask for your understanding and patience. Our customer service team is always available to help you with any questions regarding the status of your order. If the carrier has provided us with updated delivery information, we’ll be sure to share that with you as soon as possible.

Packaging

We take extra care in packaging your items to ensure they arrive in excellent condition. All orders are carefully packed to prevent damage during transit. Our packaging is sturdy, eco-friendly, and designed to protect your products, so you can feel confident that your items will arrive as they were intended.

If you’re purchasing gifts or luxury loungewear collections, we can also include custom packaging options. Just let us know if you need special requests for your order, and we will do our best to accommodate you.

Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our friendly customer service team. Whether you need help with shipping, tracking, or anything else, we are happy to help.

• Email: info@newdeserls.shop
• Phone: +1 410-541-8891
• Address: 3126 Elaine Ct, Flossmoor, IL 60422, United States

We are committed to providing top-notch customer service and ensuring that you have a seamless shopping experience.

Thank You for Shopping with Newdeserls!

We truly appreciate your business and are excited to provide you with a wide selection of luxury loungewear and seasonal collections. Whether you’re ordering your favorite fall & winter loungewear or something special for spring & summer, we aim to provide you with excellent products and service.

Thank you for choosing Newdeserls, where your satisfaction is our priority. We look forward to serving you again!