Payment Policy

Payment Policy - Newdeserls

At Newdeserls, we strive to provide a seamless and secure shopping experience for all of our valued customers. As part of our commitment to making your shopping journey smooth and convenient, we offer a range of secure payment options, ensuring that you can shop with peace of mind knowing your transaction is handled with care. We understand that when it comes to online shopping, security and ease of payment are critical, and we have taken every step to ensure that your payments are processed swiftly and securely.

Accepted Payment Methods

We accept the following payment methods to make your shopping experience at Newdeserls as flexible and convenient as possible:

• Visa
• MasterCard
• American Express
• JCB

These payment methods are globally recognized and trusted, providing you with various options to complete your purchase based on your preference. We aim to accommodate the needs of all our customers, whether you're using a credit card, a debit card, or any other payment method supported by these major providers.

Secure Payment Processing

At Newdeserls, we take the security of your personal and payment information very seriously. All payments are processed through a secure payment gateway, which uses industry-standard encryption and security protocols to protect your sensitive information. Our payment gateway is compliant with the highest security standards, ensuring that your payment details are safe from unauthorized access.

When you make a purchase on our website, your payment information is handled by the trusted third-party payment processor. We do not store your credit card or bank details on our servers. This reduces any potential risks associated with online transactions and ensures that your privacy is maintained throughout the process.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email from us. This email serves as an official acknowledgment of your purchase and includes details such as your order number, the items you've ordered, the payment amount, and the estimated delivery date. If you do not receive the confirmation email shortly after completing your purchase, please check your spam or junk folder. If it is not found there, feel free to reach out to us for assistance.

If you encounter any issues during the payment process or if you experience any discrepancies with your order, please do not hesitate to contact our customer service team. We are always here to assist you and will work with you to resolve any issues as quickly as possible.

Order Processing and Shipping

After your payment has been processed and confirmed, our team will begin preparing your order for shipment. Orders are typically processed within 1-2 business days. You will be notified via email once your order has shipped, and tracking information will be provided so you can follow your package’s journey to your doorstep.

Please ensure that your shipping information is accurate and up-to-date when placing your order. Incorrect or incomplete shipping details may lead to delays or issues with the delivery of your order.

Currency

Please note that all transactions on Newdeserls are processed in USD (United States Dollar). If you are shopping from outside the United States, please be aware that your credit card or bank may charge additional currency conversion fees depending on your bank's policy. We recommend checking with your bank or payment provider for more information regarding any additional fees or charges.

Payment Issues and Troubleshooting

If you encounter any issues with processing your payment, such as an error message or a failed transaction, please double-check that your payment information is entered correctly and ensure that your payment method has sufficient funds or credit available. If the issue persists, it may be helpful to contact your payment provider or bank to ensure there are no restrictions or blocks on your card.

For assistance with any payment-related queries, our customer service team is available to help. Simply reach out via email or phone, and we will be happy to resolve any concerns you may have.

Payment Fraud Prevention

To protect both our customers and our business, we employ fraud detection systems that screen all transactions for signs of fraudulent activity. This may involve verifying the payment details provided or asking for additional information to confirm the authenticity of the transaction. While this is a rare occurrence, we take all necessary precautions to safeguard against fraudulent purchases.

If your order is flagged for review or additional verification, we will notify you promptly via email and provide instructions on how to proceed. We ask for your understanding and cooperation during this process as it helps us maintain the safety and security of our online store.

Returns and Refunds

Please note that refunds for returned items will be issued to the original payment method. The processing time for refunds may vary depending on the payment provider. While we strive to process all refunds as quickly as possible, it may take up to 5-10 business days for the funds to appear in your account.

If you have any questions or concerns about our returns and refund policy, please visit our dedicated Returns page, or feel free to contact our customer service team for assistance.

Contact Us

If you have any questions about our payment policy or need further assistance with your order, our customer service team is always here to help. We are committed to providing excellent customer service and ensuring that you have a smooth and enjoyable shopping experience.

You can reach us through the following contact details:

• Email: info@newdeserls.shop
• Phone: +1 410-541-8891
• Address:3126 Elaine Ct, Flossmoor, IL 60422, United States
   

We understand that your time is valuable, and we will do our best to respond to your inquiries as quickly as possible. Whether you have questions about payment processing, need help with an order, or require more information about our products, we are here to assist you.

Thank You for Shopping with Newdeserls!

Thank you for choosing Newdeserls for your shopping needs. We are dedicated to providing you with top-quality products and a shopping experience that is both enjoyable and secure. Your satisfaction is our priority, and we look forward to serving you.