Refund and Returns Policy

At Newdeserls, we want to ensure that every shopping experience is a pleasant one. We understand that sometimes you may need to return or exchange a product. If for any reason you are not completely satisfied with your purchase, we offer an easy and transparent returns and refunds process to help resolve the situation.

Our goal is to ensure you are happy with your purchase, so please take a moment to review the guidelines for returns and refunds below.

1. Return Eligibility

We offer returns for most new, unused, and unopened items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, including all packaging, tags, and labels intact.
• The item must not be worn, used, or damaged (unless defective).
• You must return the item within 30 days from the date of receipt.

Please note that certain items are not eligible for return, including:

• Sale or Clearance Items: These are often marked as non-returnable or final sale.
• Personalized or Customized Products: These cannot be returned unless defective or damaged.
• Gift Cards: These are non-refundable and cannot be returned.

Before making your purchase, please review the product description carefully, as some items may have specific return restrictions.

2. How to Return an Item

To initiate a return, follow these steps:

• Contact Customer Support: Reach out to us at info@newdeserls.shop with your order number and the details of the item(s) you wish to return.
• Return Instructions: Our customer support team will provide you with the return instructions, including the return address.

Once we receive your request, we will guide you through the next steps to ensure a smooth return process.

3. Return Shipping

• Shipping Costs: Unless the item is damaged or defective, you will be responsible for the cost of return shipping.
• Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance, especially for items valued over $75. This will help ensure that your return reaches us and is processed promptly.
• Lost Returns: We cannot guarantee receipt of a returned item if it is lost in transit, so using a trackable shipping service is essential.

4. Refund Process

Once we have received and inspected the returned item, we will process your refund:

• Refund Method: Your refund will be issued to the original payment method you used for the order.
• Processing Time: Refunds are typically processed within 7-10 business days of receiving the returned item. However, please note that it may take additional time for the refund to reflect on your bank statement, depending on the processing time of your financial institution.

If you used a credit card, the refund will appear as a credit on your next billing cycle. If you used other payment methods (such as PayPal), the refund will be credited to your PayPal account.

5. Damaged or Defective Items

If your order arrives damaged or defective, we apologize for the inconvenience. We will do our best to resolve the issue quickly and efficiently. In such cases:

• Contact Us Immediately: As soon as you notice that the item is damaged or defective, please contact our customer support team at info@newdeserls.shop.
• Replacement or Refund: We will arrange for a replacement or process a full refund, including return shipping costs, at no additional charge to you.
• Photographs: In some cases, we may ask you to provide photos of the damaged or defective item to assist with the claims process.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for another size or color:

• Return the Original Item: Follow the steps outlined above to return the item you no longer want.
• Place a New Order: After the return is processed, you can place a new order for the desired item.

7. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift Cards
• Personalized or Customized Products
• Sale or Clearance Items (unless explicitly stated otherwise)

Before purchasing, please ensure you review the item description to determine whether it is eligible for return.

8. Late or Missing Refunds

If you have not received your refund after the specified time, please take the following steps:

• Check Your Bank Account: Sometimes, the processing time for refunds may vary depending on your bank or credit card company.
• Contact Your Financial Institution: Reach out to your bank or credit card company to inquire about the status of your refund.
• Contact Us: If you have done the above and still have not received your refund, please get in touch with us at info@newdeserls.shop. We will investigate the issue and assist you.

9. Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact us. We are here to help!

• Email: info@newdeserls.shop
• Phone: +1 410-541-8891
• Address: 3126 Elaine Ct, Flossmoor, IL 60422, United States

We are committed to ensuring your satisfaction with every purchase you make. Your trust and loyalty are important to us, and we strive to provide excellent customer service and a seamless shopping experience.

Thank you for shopping with Newdeserls! We hope you enjoy your products, and if you ever need assistance, don't hesitate to reach out to our customer service team.